6 hard skills or competencies (industry competencies) for Cashier II
Skill definition-Applying comprehensive knowledge of retail principles, inventory management, pricing strategies, and consumer behavior to effectively manage and operate retail businesses.
Level 1 Behaviors
(General Familiarity)
Describes the application of upselling, cross-selling, and closing sales techniques in retail operations.
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Level 2 Behaviors
(Light Experience)
Conducts research on current and upcoming distribution channels tailored to a specific product category.
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Level 3 Behaviors
(Moderate Experience)
Analyzes consumer buying patterns and trends to predict product and service demands.
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Level 4 Behaviors
(Extensive Experience)
Creates and leverages KPIs to assess the effectiveness of retail sales strategies and promotional methods.
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Level 5 Behaviors
(Mastery)
Designs and executes customer segmentation and personalization techniques to deliver tailored marketing promotions.
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Skill definition-Overseeing the daily operations and duties of running a retail store or chain in order to ensure customer satisfaction and adequate resources.
Level 1 Behaviors
(General Familiarity)
Describes the potential bottlenecks and challenges when managing our organization's retail operations.
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Level 2 Behaviors
(Light Experience)
Assists in monitoring the inventory, schedules, and resources required in our organization's retail operation.
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Level 3 Behaviors
(Moderate Experience)
Analyzes customer feedback and complaints to gain insights for facilitating retail improvements.
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Level 4 Behaviors
(Extensive Experience)
Evaluates our organization's supply chain management to determine cost-saving improvements.
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Level 5 Behaviors
(Mastery)
Builds monitoring systems for tracking and overseeing employee performance when adhering to retail procedures.
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2 general skills or competencies (Job family competencies) for Cashier II
Skill definition-Collecting and analyzing receipts to track expenses, manage finances, ensure compliance, and provide insights for financial decision-making.
Level 1 Behaviors
(General Familiarity)
Explains the concept of expense receipts and their impact on business finances.
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Level 2 Behaviors
(Light Experience)
Contributes to the daily recording of business transactions following double-entry bookkeeping.
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Level 3 Behaviors
(Moderate Experience)
Guides junior staff in understanding and applying receipt management practices.
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Level 4 Behaviors
(Extensive Experience)
Leads the troubleshooting of complex problems related to receipt filing and categorization.
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Level 5 Behaviors
(Mastery)
Influences policies and regulations related to receipt management and tax compliance.
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Skill definition-Accepting payments from customers for goods and services either in person or online.
Level 1 Behaviors
(General Familiarity)
Documents all procedures and policies of point-of-sale.
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Level 2 Behaviors
(Light Experience)
Compiles dealer point-of-sales reports as necessary.
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Level 3 Behaviors
(Moderate Experience)
Performs daily reconciliation processes for all point-of-sale items.
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Level 4 Behaviors
(Extensive Experience)
Enhances sales opportunities to use relevant point of sale systems and materials.
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Level 5 Behaviors
(Mastery)
Develops the test plans to maintain the functionality and interoperability of Point-of-Sale systems.
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7 soft skills or competencies (core competencies) for Cashier II
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Discusses the considerations and concerns on applying SOP for the first time.
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Level 2 Behaviors
(Light Experience)
Gathers information on workflows and business controlling points.
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Level 3 Behaviors
(Moderate Experience)
Initiates SOP revisions to support continuous improvement of processes.
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Level 4 Behaviors
(Extensive Experience)
Evaluates the benefits and drawbacks of a specific SOP; oversees the corresponding enhancements.
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Level 5 Behaviors
(Mastery)
Establishes formal policies and procedures to guide the our SOP practices.
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Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Identifies the procedures for making sure that results are mistake-free.
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Level 2 Behaviors
(Light Experience)
Records all appointments on the calendar to easily track daily activities.
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Level 3 Behaviors
(Moderate Experience)
Reviews and analyzes the accuracy of data and details.
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Level 4 Behaviors
(Extensive Experience)
Designs systems to help the team organize and track details and project progress.
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Level 5 Behaviors
(Mastery)
Develops best practices for identifying and correcting errors, oversights, and omissions.
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Summary of Cashier II skills and competencies
There are 6 hard skills for Cashier II, Retail Industry, Retail Operations, Cashiering, etc.
2 general skills for Cashier II, Receipts Management, Point of Sale.
7 soft skills for Cashier II, Standard Operating Procedures (SOP), Attention to Detail, Honesty And Integrity, etc.
While the list totals 15 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Cashier II, he or she needs to be proficient in Standard Operating Procedures (SOP), be proficient in Attention to Detail, and be proficient in Honesty And Integrity.